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Frequently Asked Questions

View our most frequently asked questions below. Still have questions that you can't find below? Feel free to text us and we will point you in the right direction!

Leasing/Rent Information

How can I apply for an apartment? Expand FAQ Close FAQ

Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online.

What are the lease terms that are offered? Expand FAQ Close FAQ

We offer lease terms from 4 to 12 months, with different pricing options for each term.

How long do I have to move-in to my apartment? Expand FAQ Close FAQ

You may apply to move-in starting the date the unit is available. The unit can be moved in to within fourteen (14) days afterwards.

Does it cost anything to take a tour? Expand FAQ Close FAQ

Absolutely not! There is no charge to view our apartments and community amenities.

What is included in the rent price? Expand FAQ Close FAQ

The price shown on our website just includes your rent. All residents pay for electric which is setup by you and placed in your name through CPS Energy. Water and sewer are allocated. A $82.50 tech amenity fee,13.00 trash fee. Gas fee is 13.00 for buildings 1-16 only. A $2.00 pest control fee is billed on the 1st of the month though our third party billing company.

Do I have to make an appointment, or do you accept walk-ins? Expand FAQ Close FAQ

With our self-guided tour process, you do not need an appointment. Stop in any time during office hours and we'll create a tour path specific to what you want to see!

Can I get a price reduction if I sign a longer lease or pay for rent a year in advance? Expand FAQ Close FAQ

We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.

What is the renters’ insurance policy? Expand FAQ Close FAQ

We require renter’s insurance with a liability protection up to 100,000 for the protection of our community.  We also recommend you obtain personal renter’s insurance for the protection of your belongings.  We do offer Resident Indemnity Management insurance. Click here for more information.

What fees will I need to pay if I have to break my lease? Expand FAQ Close FAQ

We require a 60-day notice to vacate and there is a termination fee equal to 2 month's rent. Please review your specific lease for details on the termination policy.

What schools is Solara zoned for? Expand FAQ Close FAQ

Solara is zoned for Churchill Elementary, Eisenhower Middle School and Larkspur High School.

The Apartments

Do you have furnished apartments? Expand FAQ Close FAQ

We do not offer furnished apartments but we do work with a 3rd party vendor that provides furnishing options.

Do all of your apartments have the same finishes? Expand FAQ Close FAQ

All of our apartments have resurfaced counter tops and have varied appliances and hardware.

Do all of your apartments include washer and dryer? Expand FAQ Close FAQ

Yes, all apartment homes come with a full-size connections except the 512 sq fts.

How do I setup electricity? Expand FAQ Close FAQ

Once you apply and receive approval, you will contact the local electric provider, CPS Energy. 210-353-2222.

What do you look for in the application? Expand FAQ Close FAQ

We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check.

Who is the provider for internet and cable in this area? Expand FAQ Close FAQ

It is already set up for you!  We offer a tech amenity bundle package!

Our Policies

What is your pet policy? Expand FAQ Close FAQ

We welcome up to two furry friends, we do not have a 100 pound weight limit. There is a $250 pet fee per pet and $10 monthly pet rent per pet. Currently, the restricted breeds are Akita, Chow, Doberman, Pit Bull, Rottweiler, American Staffordshire Terriers, English Staffordshire Bull Terriers, Mastiffs, wolf hybrids or any other breed with dominant traits geared towards aggression. Dogs of other breeds mixed with any of the restricted breeds are not allowed.

What is the parking policy? Expand FAQ Close FAQ

Parking is first come, first served.

How do I transfer to a new apartment? Expand FAQ Close FAQ

To transfer to a new apartment, please contact the office to discuss transfer options. The transfer fee is $250.

Will I be allowed to sublet my apartment? Expand FAQ Close FAQ

No, we do not allow sublets.

Our Amenities

Do you have garages? Expand FAQ Close FAQ

No, we do not.

Do you have storage units available? Expand FAQ Close FAQ

There are storage closets on patios.

How do I receive packages? Expand FAQ Close FAQ

Packages are delivered to our office and available for pick up during business hours.

What are the hours for the amenities? Expand FAQ Close FAQ

Residents receive 24 hour access to the fitness center, the clothes care center, and the clubhouse is available from 9 am - 5 pm.

How accessible is the team at the local office? Expand FAQ Close FAQ

Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.