View our most frequently asked questions below. Still have questions that you can't find below? Feel free to text us and we will point you in the right direction!
How can I apply for an apartment?
Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online.
What are the lease terms that are offered?
We offer lease terms from 4 to 12 months, with different pricing options for each term.
How long do I have to move-in to my apartment?
You may apply to move-in starting the date the unit is available. The unit can be moved in to within fourteen (14) days afterwards.
Does it cost anything to take a tour?
Absolutely not! There is no charge to view our apartments and community amenities.
What is included in the rent price?
The price shown on our website just includes your rent. All residents pay for electric which is setup by you and placed in your name through CPS Energy. Water and sewer are allocated. A $82.50 tech amenity fee,13.00 trash fee. Gas fee is 13.00 for buildings 1-16 only. A $2.00 pest control fee is billed on the 1st of the month though our third party billing company.
Do I have to make an appointment, or do you accept walk-ins?
With our self-guided tour process, you do not need an appointment. Stop in any time during office hours and we'll create a tour path specific to what you want to see!
Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.
What is the renters’ insurance policy?
We require renter’s insurance with a liability protection up to 100,000 for the protection of our community. We also recommend you obtain personal renter’s insurance for the protection of your belongings. We do offer Resident Indemnity Management insurance. Click here for more information.
What fees will I need to pay if I have to break my lease?
We require a 60-day notice to vacate and there is a termination fee equal to 2 month's rent. Please review your specific lease for details on the termination policy.
What schools is Solara zoned for?
Solara is zoned for Churchill Elementary, Eisenhower Middle School and Larkspur High School.
Do you have furnished apartments?
We do not offer furnished apartments but we do work with a 3rd party vendor that provides furnishing options.
Do all of your apartments have the same finishes?
All of our apartments have resurfaced counter tops and have varied appliances and hardware.
Do all of your apartments include washer and dryer?
Yes, all apartment homes come with a full-size connections except the 512 sq fts.
How do I setup electricity?
Once you apply and receive approval, you will contact the local electric provider, CPS Energy. 210-353-2222.
What do you look for in the application?
We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check.
Who is the provider for internet and cable in this area?
It is already set up for you! We offer a tech amenity bundle package!
What is your pet policy?
We welcome up to two furry friends, we do not have a 100 pound weight limit. There is a $250 pet fee per pet and $10 monthly pet rent per pet. Currently, the restricted breeds are Akita, Chow, Doberman, Pit Bull, Rottweiler, American Staffordshire Terriers, English Staffordshire Bull Terriers, Mastiffs, wolf hybrids or any other breed with dominant traits geared towards aggression. Dogs of other breeds mixed with any of the restricted breeds are not allowed.
What is the parking policy?
Parking is first come, first served.
How do I transfer to a new apartment?
To transfer to a new apartment, please contact the office to discuss transfer options. The transfer fee is $250.
Will I be allowed to sublet my apartment?
No, we do not allow sublets.
Do you have garages?
No, we do not.
Do you have storage units available?
There are storage closets on patios.
How do I receive packages?
Packages are delivered to our office and available for pick up during business hours.
What are the hours for the amenities?
Residents receive 24 hour access to the fitness center, the clothes care center, and the clubhouse is available from 9 am - 5 pm.
How accessible is the team at the local office?
Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.